Something Inherently Faulty

It seems to me that the vast majority of hosting services providers are flaky. I see ads for multiple gagglebytes of storage space, unlimited this and that. That is the measurement indicator of the quality I would gather. I’ve been to two now that left me severely under-impressed.  One is LunarPages and the other is Site5. In the case of LunarPages, I think they have the technical part down; but their help desk and support offerings pound sand. Lets take an example:

I send email to support@ and ask them a thing. They respond with something not even close to what I asked and then they tell me if I send a response it goes to the bottom of the support queue. I say… What? But my ticket was open earlier. I ask to close the account. They send me 5 emails asking for the same information but under different help desk queue items. No wonder they are all screwed up. Advice for LunarPages — Hire someone that understands support! You are judged by the support you give. How do I know? Because that is what I’ve built for a large financial institution.  At the end of it all you are not only judged by the great technical service offering; but people will resonate (or not) on how you treat them. LunarPages simply does not treat people any which way.

Multiple gigs of storage space does not make up for wishy washy service and Site5 was actually better. I don’t have really bad things to say about them.  I think they all over-sell, over-hype, and over-promote.

On to the one I have chosen which is a small piece of citrus fruit. They don’t give you multiple tb’s of disk space; but they also don’t cut any support corners. They offer a service and a delivery. My approach has been now to create two web pages including my primary blog and a fun site here that will be my stopping place. My goal is to centralize email and services at a single place. Email is gmail.  They even rhyme. Web services I got tired of providing for myself. It does not work for me to have things scattered to Yahoo, Hotmail, my mail. Bring it all together. I also chose OSA for their integration offerings. Email, parked domains, forwarding are all bread and butter of hosting companies. But I want one that actually values me and I am not only known as the recipient of numerous different support emails that when I respond go to the very bottom.

LunarPages, my advice for you is to smarten up. Learn something from the legions of people I bet that are leaving. They want more; or perhaps even less. But do some customer service along with your technical service.